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CUSTOMER SERVICE

Green Bijou is committed to providing you with quality work and fresh designs.

It's hard to find duplicates in old jewelry, so if you require more than one piece to be similar (such as for your bridal party), we will do our best to create cohesive looks for you while making sure each piece is unique, as is the person wearing it.  

Verdigris, patina and oxidization are a natural component to vintage jewelry - each piece is designed with this in mind. If any small gemstones are missing, or patina exposed, it is left on purpose. Over the years any patina will further continue. You can buy Green Bijou knowing your pieces will continue to age gracefully with a true time worn appeal.

We care about the health of our customers, and so all earrings are made with sterling silver, 14k gold-fill, surgical steel or nickel-free/lead-free ear wires. All stamped metal tags are made from either sterling silver, 14kt gold plated or solid brass. If you have a known metal allergy, please contact us and we will help create a custom piece for you with metals from your safe list.

PRODUCT CARE

Each piece of Green Bijou is hand-crafted and requires delicate handling. Please follow our recommended care to keep your jewelry looking its best.

After each wear, gently wipe with a soft jewelry cloth and store in a jewelry box.

Pieces made with sterling silver should be placed in a ziploc bag to help prevent tarnishing.  

GUARANTEE & REPAIRS

Given the pre-loved nature of antique and vintage items, sometimes things happen. Green Bijou offers a one year warranty on workmanship. We do our best to create pieces that will last you a lifetime.
Repair policy: Less than 1 year is FREE
Over 1 year may be subject to repair fee. *Fee is contingent upon material availability and nature of repair.
Due to the nature of our products, we may not be able to obtain certain components needed to repair older items.

RETURNS & EXCHANGES

We want you to love your purchase. If you are not completely satisfied:

- You may Return your purchase within 7 days of receiving it. Item must be returned in new and re-saleable condition including packaging. Sale items, custom orders and earrings are non-returnable. Amount of refund will exclude original cost of shipping.

- You may Exchange your purchase within 14 days of receiving it. Item must be returned in new and re-saleable condition including packaging. Sale items, custom orders and earrings are non-exchangable. Exchanged items are subject to shipping costs.

Returns and Exchanges and will be subject to shipping charges. Once your return is processed, you will receive notification via email. Please note that we cannot refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or greater value.

Green Bijou reserves the right to deny unreasonable repairs, returns, and exchanges.

For all repair or return inquiries, please email info@greenbijou.com.